How to Choose the Right Window and Door Company (Part 3): Professionalism

The 3^rd critical element to consider when hiring a contractor to trust with your windows and doors is professionalism. A quality contractor understands that little things such as class and professionalism go a long way when dealing with customers. Make sure you choose a contracting company that not only has a professional appearance but is willing to take great care of your personal property while working in your home. Here are some items to be on the look-out for when searching for a professional contractor:

No Pressure Sales Agreement: Unfortunately, most consumers are all too familiar with sales people who resort to unethical high-pressure sales tactics to get you to buy before you have had the opportunity to properly research and review their company. You should be concerned about investing with any contractor that you know nothing about prior to the sales call. Legitimate contractors will send you literature, let you review references, and provide company information on their website. If you feel uncomfortable or pressured during the sales call, you should ask the contractor to back off. If he continues to pressure you, ask him to leave and seek out another contractor. Trustworthy companies will have a no-pressure sales pledge signed by the client consultant and management. 

Worker Conduct Agreements: Ask prospective contractors to show you compliance agreements signed by employees that will be working on your home. This contract should note prohibited behavior such as the use of drugs and alcohol, foul language, etc. This code should also outline the company’s protocol for keeping the jobsite as clean as possible.

Manufacturing and Installation Pledges: A trustworthy contractor does little things that provide great value to you. Examples of this include signed pledges promising high quality products and proper insurance coverage. If a contractor claims they make their own products, make them prove it. You can do this by actually visiting their manufacturing facility or by asking for a document signed by company management as proof of their manufacturing promise. You also deserve to see in writing proof that the contractor’s installers are adequately insured by Worker’s Compensation Insurance. If they say they can’t do it, then it’s time to look for another contractor.

Notice of Cancellation Contract: Contractors are required to provide you with documentation that reviews your right of rescission. This should detail your right to cancel your order within three business days of signing the contract. This law ultimately protects you from getting swindled by a slick salesperson. Should you make a rush decision to sign an agreement for a contractor to work on your home, this notice of cancellation form gives you the grace period you need to ensure you’re getting the right job at the right price.