How to Choose the Right Window and Door Company (Part 2): Reputation

This post is the 2^nd in a 4 part series cautioning homeowners about the criteria to consider when hiring a window and door contractor. In addition to hiring a company that is stable, it is crucial to seek a company with a good reputation. It seems like a no-brainer, but too many times people don’t do their research and end up unhappy with their results. Take the time to talk to a company’s customers. If you are considering a contractor that has worked in your neighborhood, talk to neighbors and find out their experience. The internet can be another good resource for finding out information. Furthermore, you should insist that any contractor you’re considering can provide with the following items to prove their reputation is a good one.

Memberships: Any reputable contractor will be the member of at least one local Chamber of Commerce and a national remodeling organization. Additionally, any legitimate contractors will be registered (or certified where required) in the state they do business.

Accolades: Most likely a successful and honest contractor has earned some awards and recognition during the time they have been in business. Possible awards could include workplace satisfaction, business ethics or customer satisfaction awards. Honors like these reflect an outstanding effort on the contractor’s part to do the right thing when serving his clients. Magazine, newspaper, or even trade industry articles are another thing to look for, as it is very likely that a reputable contractor in business for any substantial length of time has been featured in various publications. While these achievements should not be the only determining factor when considering a contractor, these merits should be greatly valued. 

Customer References: All reputable contractors will carry a pre-printed list of references that include customers from one to five years ago, as well as customers from the previous six months. A five-year list of clients should contain at least 250-500 job references.